Enquire for Free, No Obligation

0800 0747 644

Back to Calculator

Supermarket Accidents Compensation Claims

Over the past few decades, the retail market has been dominated by the emergence of supermarkets. The amount of people doing their shopping at small, local stores has reduced drastically as the ‘big four’ supermarket chains have entered every city, drawing custom from millions of people every day. Together, the so-called big four supermarkets (Tesco, Asda, Sainsbury's and Morrisons) make up more than 70% of the country’s grocery sales, with Tesco being the biggest grocery store. In 2017, Britons spent £7.2 billion pounds in Tesco stores, making Tesco the country’s highest earning supermarket chain.

With millions of people visiting UK supermarkets every day, it’s easy to see why accidents happen. Put enough people in one place and an incident is surely going to occur. Most supermarket accidents occur when staff behave negligently and fail to follow proper health and safety procedures. When accidents happen, the effects to victims can be devastating. Victims of supermarket accidents can claim compensation for their injuries.

Causes of Supermarket Accidents


The majority of supermarket accidents are slips caused by slipping on wet floors. Wet floors in supermarkets are unavoidable; supermarket floors are regularly cleaned by staff and spillages frequently occur. Even so, staff should do everything they can to reduce the incident of a slip on a wet floor occurring by cleaning spillages up thoroughly and highlighting the presence of a wet floor with a ‘wet floor’ sign. Failing to put up a wet floor sign is tantamount to negligence; customers who slip on unmarked wet floors are well within their rights to make compensation claims.

Trips and falls

Trips and falls are another common cause of supermarket accidents; they are usually caused by items being left out in aisles by busy staff. Supermarkets have a duty of care to their customers and must ensure that all trip and fall hazards are tidied away.

Broken glass

Accidents involving glass are common in supermarkets. Breakages occur frequently and if they aren’t cleaned up properly, accidents can easily happen. Accidents involving broken glass can cause severe and painful injury to unsuspecting customers.

Faulty equipment

The majority of supermarkets are designed with automatic doors and escalators to help customers enter stores and travel between floors with ease. Sadly, doors and escalators can malfunction, causing severe injury to those using them. Getting caught between a malfunctioning automatic door can cause a range of life-changing injuries, such as broken bones and psychological trauma.

Items from falling from height

With so many ceiling-high aisles in supermarket stores, it’s imperative that items are stacked properly to prevent accidents from occurring. Accidents caused by items falling from height can be serious and have the potential to cause serious head and spinal injuries to customers.

Whatever the circumstances of your supermarket accident, our expert team of friendly and professional solicitors are here to help you get the compensation you deserve. Injuries caused by supermarket accidents typically range from cuts and bruises to broken bones and head and spinal injuries.

How much compensation for a Supermarket Accident?

Every personal injury claim is unique. If you have been involved in a supermarket accident that was caused by the negligent behaviour of supermarket staff, your compensation payout will depend entirely on the individual circumstances of your accidents. Payouts for personal injury claims vary significantly, but can amount to hundreds of thousands of pounds depending on the severity of the victim's injuries.

When deciding how much compensation you ought to be awarded, the courts will consider your case carefully, paying attention to your injuries, psychological trauma and financial situation. Your compensation payout will reimburse you for the trauma you have suffered and cover any financial hardships you have had to endure because of the accident (such as loss of earnings, medical costs and travel expenses to and from hospitals).

To get an idea of how much compensation you may be owed, use our compensation calculator. Like the courts, the calculator will assess the information relating to your accident and suggest a figure that is appropriate to your suffering.

Making a Supermarket Accident Claim

If you need to make a claim, you should speak to a solicitor as soon as possible. As the victim of a supermarket accident, you have three years from the date of the accident to make a personal injury claim, but it’s always better to make a claim as soon as possible after the incident. Making a claim sooner rather than later means evidence is fresh and you and any witnesses will be able to recall the accident clearly.